In the world of information technology, the prevailing method of maintaining functional business operations since the invention of the computer has been an approach called break/fix. This is the traditional IT support method that you are most likely familiar with; a service provider that operates in a similar manner to a home electrician or a plumber: You call when something goes wrong, someone comes and fixes it and sends you a bill when the work is done. In the modern IT environment, this is now the bare minimum for supporting progress in a business environment.
Enter Managed IT
Managed IT has evolved out of a continuously changing technological business environment. Businesses of all kinds rely on stable network technology more than ever, and as a result, they have spurred the growth of a new type of IT approach. Managed IT differs from Break/Fix mainly through the fact that it is proactive. A managed IT provider’s approach involves predicting the types of network issues that may occur in a given context and producing solutions to those issues before they happen.
To take the analogy above further, a managed IT provider is more like the plumbing contractor that a residential complex might hire; an installation expert who maintains the entire system and creates solutions to prevent unexpected floods and sewage build-ups. Evidently, this is a solution that benefits businesses much more than having to wait until something is broken to have it fixed.
How Managed IT Compares with Break/Fix
The most important difference between these two types of IT approaches is in the interests of the respective parties. A break/fix IT provider’s best interests is often opposed to the interests of their clients, while managed IT providers align their interests to those of their clients.
Break/fix IT providers:
On the other hand, Managed IT providers align their interests with those of their clients because they:
It is easy to see that managed IT offers more than the traditional system can. As time goes on, more and more businesses will convert to managed IT providers in order to thrive in an increasingly competitive tech environment. 403Tech Inc is the trusted choice when it comes to staying ahead of the latest information technology tips, tricks, and news. Contact us at (403) 215-7506 or send us an email at [email protected] for more information.
Scott Gallupe of 403Tech Discusses Cybersecurity Threats in Business in Calgary Article
The COVID-19 pandemic sent businesses scrambling to pivot from an office-based environment to a remote workforce. A recent issue of Business in Calgary featured 403Tech President Scott Gallupe, who advised on how local businesses can protect their IT systems from cybersecurity threats. He explained that passwords and video collaboration tools are possible entryways for viruses and malware. The article, Alright, Stop, Collaborate and Listen, features several local IT leaders, describes the issues faced by business owners during the pandemic and provides guidance on ways to protect business data from ransomware and other types of cyberattacks.