How long can you expect one person to look after your organization’s IT?
As you grow and evolve, so will your IT needs – you can’t just have that “IT guy” take care of it forever. Even so, you probably hired your IT guy because, at the time, he was the best choice for your business. He knows his stuff, and he’s done a decent job of keeping your technology running.
That’s what Tyler Realty did — a commercial brokerage company in business for over 40 years, Tyler Realty specializes in commercial real estate in Calgary. They originally relied on a single IT support technician for some time, which invariably led to some problems.
“We had had an individual doing our computer stuff,” says Doug Debnam, President, Tyler Realty. “I know lots about commercial real estate, but I know very little about computers and computing, etc. So, our tech of 20 some years, he was outstanding and very expensive.”
While he was capable of what he did, he could only offer so much in terms of availability and expertise as a single technician. On occasion, when Tyler Realty needed help, he wouldn’t be available, which caused downtime and other problems for their operation. That’s why, when he retired, Tyler Realty took the chance to find an IT support team with more to offer.
“He had just retired, so it provided an opportunity to move from what we had in the past, with one guy looking after us, and the problems that came along with that (i.e., he would be in Florida when we needed help),” says Doug.
By switching to 403Tech, Tyler Realty started benefitting from fully managed IT services. This is the modern IT services model, offering a range of vital solutions to the client’s business all for one monthly rate.
With fully managed support, you know that you are supported and protected 24/7. From active monitoring and patch management to responsive on-site and Help Desk support services, fully managed support takes care of everything you need.
“My experience with 403 has just been awesome,” says Doug. “They have a great outlook as to how they look on the customer, and the service has been outstanding, and they understand very clearly my wishes, as I’m in the real estate business, and that’s what I want to focus on.”
No matter when Tyler Realty needs help, 403Tech has been committed to finding a solution. Whether it’s during business hours or not, the 403Tech team is available to help.
“They’ve been absolutely awesome. Their service is remarkable,” says Doug. “We have had some hiccups with things like our Internet, and Scott has personally come in and met with our provider on a Saturday when we’re closed to get us back up and running as soon as possible.”
In addition to a full IT team’s availability, 403Tech also offers a wider range of IT knowledge. They can offer expertise in cybersecurity management and the use of new technologies like Microsoft SharePoint.
“My experience with 403 has just been awesome. They have a great outlook as to how they look on the customer, and the service has been outstanding.”
Doug Debnam, President, Tyler Realty
“403Tech, compared to an individual tech guy, they have a lot more knowledge, because they’re a group,” says Doug. “They started us on a whole new path with SharePoint, and that was a whole new learning curve with us. They’ve been accommodating every step of the way.”
You have to ask: why rely on an independent IT technician when you could have our entire team on your side? Our IT support is more responsive, effective, and informed than whatever you get from the IT guy you’re working with right now.
If you want IT support that’s scaled to meet the needs of your organization, here’s how to get it: