What Makes An Award-Winning Canadian IT Services Company?

403Tech Receives Techno Planet’s “Top 50 Best Managed IT Companies” Award

Calgary IT Services Company

It can be difficult to determine what Managed IT Services Company you should select for your business in Calgary. Now, Techno Planet has done the work for you. They conducted a thorough assessment and came up with the 50 best ones in Canada.

Techno Planet helps Managed IT Services Companies and vendors leverage their experience and expertise and find ways for them to accelerate their growth. Since 1993 they’ve been developing best-practice solutions that help technology manufacturers choose the best partners.

How Did Techno Planet Decide On The Top 50 Best Managed IT Companies in Canada?

Calgary IT Support CompanyEvery year, they ask 8,000 Value Added Resellers (VARs), Managed IT Service Providers (MSPs) and Internet Telephone Service Providers (ITSPs) from across Canada to vote for their favourite vendor and distributor in over 90 categories. Over 500 vendors are nominated each year. Voting starts in November and ends in January.

This award recognizes those who get the highest scores for the best business practices in 12 categories. You must show that you were profitable in the past three years and demonstrate your best practices in each of the 12 areas.

Eight judges from different backgrounds review and audit each application. The system uses a sophisticated AI (Artificial Intelligence) algorithm to confidently benchmark and score answers based on the business intelligence and data input from thousands of assessments.

The scores are added up and the companies with the top 50 highest scores win. Each applicant also receives a report so they know what their strengths and weaknesses are so they can improve for the following year.

The data that’s generated from the survey helps MSPs understand how they rank amongst their competitors (from the eyes of the channel partners). It helps guide them to improve their programs and tactics. The winners are IT service companies that businesses in Canada want and need.

For the winners like 403Tech, this is a once-a-year opportunity to celebrate with our colleagues for a job well done. Awards are handed out in February from ChannelNext during a special ceremony. Many leading channel executives from vendors and distributors, attend this event.

How Can You Score Managed IT Services Companies In Calgary?

You can save time and money by contracting with the right Managed IT Service Company. Even if you have your own IT staff, a Managed Service Provider (MSP) can augment their work and partner with them when you need a few extra hands.

They can also take care of all of your technology needs for an easy-to-budget for monthly payment. And they can customize the services they provide according to your unique requirements.

Sounds like the perfect solution, right? It can be as long as you choose the right MSP. To find the one that’s best for your organization, conduct your own survey. Here are 21 questions you should ask.

Are they available 24 hours a day, 7 days a week and 365 days a year?

Do they respond to your requests within 1 hour?

  1. Will they remotely monitor your network 24-7-365 to keep critical security settings, virus definitions, and security patches up to date?
  2. Can they help you with your annual IT budgeting?
  3. Do they provide Disaster Recovery Planning?

Will they liaison with your IT third-party vendors (like Internet Service Providers) to ensure you receive the services you deserve?

Do they have expertise in the IT tools that you use?

Do they provide both on-site and remote maintenance and support?

Can they automatically back up your IT infrastructure to a secure remote server every day?

Do they perform periodic test restores of your backups to make you can access your IT assets in the event of a disaster?

Do they offer IT Security Testing & Monitoring?

Can they provide on-site and remote help and training for your staff?

Do they provide Security Awareness Training for your employees?

  1. Will they provide written network documentation detailing what software licenses you have, including your critical network passwords and hardware information?
  2. Will they provide detailed invoices that itemize what you are paying for?
  3. Do they offer a Service Level Agreement with guarantees on their services?
  4. Do they have experience in the industry that you serve?
  5. Do their technicians have vendor certifications and take ongoing training?
  6. Will they provide frequent updates, status reports, and follow-up calls and emails?
  7. Do they offer flat-rate or fixed-fee project quotes, or do they only work on a time-and-material basis?
  8. Do they ensure that you won’t have to pay extra for after-hours work or travel time?

If they answered “Yes” to all 21 of these questions, then you know that you have an award-winning MSP.

Or, you can simply contact 403Tech, one of the 50 Top Best Managed IT Companies In Canada. Then you can ask us your 21 questions and learn why we’re an award-winning MSP in Calgary.

In the meantime, to stay up to date on the latest IT news and info, visit our Blog. Here are a few articles to get you started:

403Tech Recognized as a Top IT & Business Services Firm in Canada

How Does Outsourcing IT Help Fuel Business Growth?

Is Your Current IT Company Living Up To Their Social Responsibility?

Are You Working With An Award-Winning Calgary IT Support Company?

403Tech is one of the Top 50 Managed IT services companies in Canada.

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