When Logic NDT Solutions approached them for help with their disparate IT systems, 403Tech set up a much more efficient IT structure allowing for company growth potential. 403Tech also resolved ongoing issues by providing continued support for email and website improvement.
Logic NDT Solutions Ltd. is an Alberta based company who are growing their services for the Canadian oilfield markets. Logic’s Robert Gilmour believes that information technology is an investment which promotes growth by providing more efficient communication for their customers and employees. He states that “having the professionals help, improve and recommend our information technology hardware and software as a partner gives us a competitive advantage.”
Logic required a more integrated business friendly IT system than what they currently had in place and approached 403Tech Inc. to discuss and put together a strategy. According to Gilmore “We decided to let the IT professionals help us do what we do best instead of fumbling through hardware or software issues; essentially helping our management and technical staff’s time management.”
The Situation: A Need for a Fully Integrated IT system to Eliminate Hardware and Software Issues
To remedy the situation, 403Tech set up a Cisco Meraki firewall and Wi-Fi, as well as assisted Logic in upgrading their ISP to get better speeds and a safe connection. They resolved all their email issues by moving them over to Office 365. Finally, they moved them to a hosted, cloud based Windows server solution, so they are now able to access their files anywhere.
Logic’s decision to work with 403Tech was based on their professionalism. They helped them to understand the benefits of Information Technology by demonstrating services that would support their company with hardware and software issues. Gilmore notes “they helped by giving us pro-active feedback for past issues also making the choice easy to move forward with 403Tech.”
The Solution: Teaming with 403Tech for Reliable IT Support and Solutions
Logic and 403Tech continue to have a great relationship with an IT structure that allows for easier growth potential. 403Tech now provides proactive support for email issues and website improvement. Gilmore comments “403Tech is very understanding and really have a great business sense from all angles.” 403Tech continues to provide monthly managed services for Logic with:
- Comprehensive security solutions – 403Tech provides business grade anti-virus and spam filtering software assuring safe company-wide communications
- Reliable communications system – 403Tech maintains a hosted email that is always up to date, wherever it is accessed and comprehensive office software allowing easy company-wide communication
- On-going user support for pcs and servers – 403Tech keeps all systems up to date with proactive solutions to maintain and fix most problems before they become bigger ones.
403Tech’s reliability compares favourably to other IT companies Logic have worked with in the past. Gilmore says “We have worked with another organization and we had some unfortunate miscommunications on projects that were going to end up costing us more than originally quoted. 403Tech stick by their word and ensure us their customer is taken care of before anything else.” He also feels they have a structure that suits many types of businesses. “I would not only recommend them to another business like ours I would venture to recommend them to others as well.”
403Tech is a reliable IT support and consulting partner who are committed to providing clear and concise solutions tailored to their client’s needs. 403Tech provides an extensive range of IT consulting services to aid your business with Managed Services, Backup and Recovery, Cloud Services, IT Consulting & Projects, Hosted Office 365 email and VOIP. To learn more about what we can do for you, contact us on (403) 215-7506.
