Support Analyst

403Tech Inc. is comprised of a dynamic group of professionals dedicated to bringing I.T. solutions to small and mid-sized businesses in Calgary. For this position, we are looking for key candidates who possess a strong service/support orientation. The Network Support Engineer will be responsible for maintaining the design and integrity of customer’s internal infrastructures. This relates to…

403Tech Inc. is comprised of a dynamic group of professionals dedicated to bringing I.T. solutions to small and mid-sized businesses in Calgary.

For this position, we are looking for key candidates who possess a strong service/support orientation. The Network Support Engineer will be responsible for maintaining the design and integrity of customer’s internal infrastructures. This relates to all technology, to include: workstations, servers, printers, networks, and vendor specific hardware and software.

Please attach resume, cover letter and salary expectations and send to

careers @ 403tech.com

POSITION RESPONSIBILITIES:

As part of the IT team in Calgary, this individual is responsible for providing onsite support to all customers including support through email, support tickets and phone calls.

SPECIFIC DUTIES

  • Provide support to clients via email, support tickets and phone calls on a day to day basis.
  • User Setup and Maintenance in Active Directory and applications
  • Desktop/Laptop Setup – Troubleshooting, Installing and Configuration through Help Bench
  • Provide input and create user documentation
  • Proactive communication of application problems and issues to key stakeholders, including management, development teams, end users, and unit leaders
  • Provide support for the testing of new and existing software applications under development or consideration for purchase.
  • Apply diagnostic utilities to aid in troubleshooting
  • Identify and learn appropriate software applications used and supported by the organization.

PERSONAL SPECIFICATIONS

Education

  • College diploma or university degree in the field of computer science, information systems, and/or 3 to 5 years equivalent work experience.

Experience

  • In-depth, hands-on knowledge of and experience with enterprise and desktop applications, including Microsoft Suite, Window (including desktop setup, installation and deployment), and Microsoft 365
  • Proven experience with troubleshooting principles, methodologies, and issue resolution techniques.
  • Able to develop and interpret technical documentation for training and end user procedures.
  • Knowledge of trends in technology relating to software applications.
  • Experience with building and maintaining databases for query and problem tracking.

Skills and Knowledge

  • Good understanding of the organization’s goals and objectives.
  • Excellent written, oral, interpersonal, and presentational skills.
  • Ability to conduct research into software development and delivery concepts, as well as technical application issues.
  • Ability to present ideas in business-friendly and user-friendly language.
  • Highly self motivated and directed.
  • Ability to absorb new ideas and concepts quickly.
  • Good analytical and problem-solving abilities.
  • Ability to effectively prioritize and execute tasks in a high-pressure environment.
  • Very strong customer service orientation.
  • Experience working in a team-oriented, collaborative environment.

Other

  • May require off hours support
  • Requires a vehicle

Work Conditions

  • Lifting and transporting of moderately heavy objects, such as computers and peripherals.
  • Some local travel may be required.

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Join our team today.

Are You Working With An Award-Winning Calgary IT Support Company?

403Tech is one of the Top 50 Managed IT services companies in Canada.

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